Broker Check

Operational Support

Our Process

As a business experiences growth, the volume of client requests naturally increases. This reality brings the potential for tasks to slip through the cracks. In turn,  clients experience frustrating delays and reach out for updates. That's where our expertise comes into play. We've fine-tuned our processes over two decades to guarantee that every client request is not just efficiently handled but is also treated with the utmost priority, precision, and speed.

Our operational tracking is transparent and proactive. Clients know when to expect completion of a task, and our team has been doing this long enough to know that we have to track every moving part in order to ensure completion.

Some Key Elements of our Process:

· Each request is logged, with comprehensive details such as the initiation date, the latest action taken, next steps,  and a roadmap of follow-up steps. 

· Requests are categorized into distinct tabs within our tracking sheet, ensuring that they are tracked within their respective categories. This aids in monitoring completion times and calls attention to items that are stretching longer than expected.

· Our approach fosters an environment of transparency within your entire team. If you have multiple advisors and operational staff, then this approach allows everyone to check the status of any given request.

· Our team holds  weekly meetings as a safeguard to guarantee that no request is inadvertently left unfinished.  We review all outstanding items -- large and small tasks -- and determine next steps.

· Most importantly, we have been doing this a long time. We know that every advisor and team has different preferences, different people, and different processes. We will talk with you to see how our strength here best suits your operations. 

-Want us to maintain the tracking sheet and handle all follow-up? We have the capacity to do this and update you (or your team) with a weekly meeting. In between meetings, our operational staff will be following-up daily on pending items.

-Have someone who excels at tracking business processing? We can share our process and help with training. An experienced team can adapt and run this quickly.

-Is everything moving smoothly for you already? If so, then don't use our operational support for every task. 

· Accurate billing is essential. No matter which operational approach you use above, our team will be ready to assign the fee schedules per your specifications and bill accurately. 

-Billing in advance or arrears

-Monthly or Quarterly

-Asset Exclusions

-Multiple Fee Schedules

-Tracking of Inbound/Outbound Flows for Pro-Rata Adjustments

Bill the way you and your clients prefer, and we'll ensure accuracy. Operate the way that is best for you, and we will support you.

Next Steps

We are ready to discuss your current business processing procedures or even roll up our sleeves and work in tandem with you to implement enhancements. Let's explore how our battle-tested approach can seamlessly integrate into your practice and drive results that matter. Take the next step by using the button below to schedule a 30-minute video call.

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